Bag Boy FAQ – Perceptive Golfing

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Bag Boy FAQ

FREQUENTLY ASKED QUESTIONS

GENERAL

Is my Bag Boy product cover under warranty?

A. Push/Pull Cart Warranty POLICY: The Bag Boy Company provides the original consumer of each new Bag Boy cart a limited one year warranty against defects in materials and workmanship for the cart frame and cart wheels when purchased from an authorized Bag Boy dealer. Bag Boy does not warrant the following items which are considered wear and tear items: paint, decals, tires, grips and other wear and tear items. The wear and tear items listed are only covered for warranty if the product is damaged in these respects before initial use. Serial Number is required for any and all warranty coverage.


LIABILITY LIMITATION: The Bag Boy Company shall not be responsible for incidental or consequential damages including damages for personal injury, property damage or economic losses. Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives the consumer specific legal rights, and those rights may vary from place to place. This warranty does not affect the statutory rights of the consumer.

B. Golf Bag & Travel Cover Warranty: The Bag Boy Company warrants its bags and travel covers to be free of defects in materials and workmanship for one year from the date of the original purchase.

C. Electric Cart Warranty

Warranty Service: In the event of a need for warranty service, call The Bag Boy Company at 1-800-955-2269.  Purchase date of the electric cart must be given before warranty is accepted for processing. 

Warranty Exclusions - the following events void warranty:

Any defect caused by misuse, negligence, water damage, accident or failure to carry out proper maintenance procedures. Any alteration performed by non authorized people or companies. Fitting of parts or accessories not recommended by The Bag Boy Company. Any damage caused by continued operation of the motorized cart after it is known to be defective. Damaged seat support bracket on cart chassis

All implied warranties [save those preserved by statute] are excluded. Liability for consequential damages under any and all warranties are excluded to the extent exclusion is permitted by law.

Parts Installed During Warranty: Warranty coverage for components installed during a motorized cart’s warranty period shall consist of the duration of the cart’s warranty period, provided the warranty installation is performed by The Bag Boy Company, an authorized service center or the cart owner on approval.

 

What is Bag Boy's Return Policy?

If you would like to return a product purchased from our online store, please contact customer service at 1-800-955-2269 to request a return authorization number.

Products may be returned within 7 days of receipt in new, unused condition.

Returns will be credited for the product only and are subject to a 15% restocking fee as well as the cost of returned shipping.

 

If you purchased from one of our Authorized Dealers, like Perceptive Golfing, you have to contact them directly for any refunds. Any refunds/exchanges can only be processed via the original place of purchase. You can reach Perceptive Golfing via email at: customerservice@perceptivegolfing.com or  support@perceptivegolfing.com to begin the processing of any refunds. In the email please provide: Name, Order#, Reason for Return/Exchange

 

PUSH CARTS

 

What is Nitro-Piston Technology?

The Nitron’s air-powered one-step open function sets it apart from all other carts in the golf industry.  Its revolutionary new technology makes it the fastest, easiest opening cart in golf.  The nitrogen-powered canister creates air pressure, which pushes the cart open and pops the front wheel out in just seconds.

 

How long does the Nitron cart last?

It has been tested for over 10,000 open/closes without failing.

 

What is Top-Lok Technology?

A patented bag-to-cart attachment system designed to securely lock a Bag Boy or Datrek bag onto a Bag Boy push cart, preventing the bag from twisting or turning, eliminating the need for cart straps.

 

Can I use my Top-Lok cart with other bags that don't have Top-Lok?

Yes, it can be used with other bags.

 

How can  I order parts for my Bag Boy cart?

You can call us at 1-800-955-2269 and follow the prompts to customer service to place an order. A credit card is our preferred method of payment.

 

Where do I find parts diagrams for Bag Boy carts?

They can be found here:

https://bagboy.com/pages/parts-lists-diagrams-bag-boy

 

My cart is pulling to one side. Can I adjust tracking?

Yes, each of our push carts have an adjustable tracking system that will easily allow you to balance the cart.

 

What can I do if I have a flat tire on my Bag Boy cart?

Bag Boy stocks replacement inner tubes for Express models prior to 2006. However, flat resistant tires may be a substitute for your cart. Please call customer service at 800-955-2269 for pricing and availability.

 

How do you remove the front wheel from the Express Cart to change the inner tube?

To change the tube, first you have to take the wheel off the bracket. To do this remove the entire front wheel assembly, whether by removing the two screws on the under side or by unlatching it, if you have the newer model. Remove the two Phillips head screws on both sides of the bracket that hold the wheel. The wheel will slide out of the bracket. It might require two people to do this, one holding the wheel and one holding the long part of the assembly and pulling the wheel off of the bracket. Once the wheel is off the bracket, you can change the tube.

 

What general maintenance tips does Bag Boy offer?

We recommend that you use a damp cloth instead of a hose or pressure washer to clean and maintain your cart. For maintenance on the wheel performance, lubrication may be applied to the wheel pin.

 

 

WALKING BENEFITS

 

What are the benefits of using a Push Cart?

Why Walk?
Bag Boy is reintroducing golfers to the way the game was intended to be played. When golfers walk the course while pushing their clubs, they achieve a greater feel for the game, receive a greater appreciation for the natural surroundings and gain priceless health benefits with the additional exercise.

Pushing Your Clubs will Save Your Back and Improve Your Game
• Stay Healthy & Strong. After studying the issue in depth, the AJGA found that carrying a golf bag during a round of golf, especially among younger players, could potentially contribute to back injuries and fatigue. As a result, the AJGA now allows push carts during all competitions.
• Score Better. In a recent study, their nine-hole averages were 40 with push cart, 43 when riding in the motor cart and 42 with a caddie. “It gets back to the idea that walking gives you a certain amount of time to think about a shot, to rehearse, go through the stuff. Where in a golf cart, you’re holding on, then, boom, you’ve got to get up, go to the ball and make a decision pretty quickly.” (source: Neil Wolkodoff, PhD, Director of Rose Center for Health and Sports Sciences)
Great for the mind and body. But don’t take our word for it, here’s what the experts say:
• Lose Weight. Playing golf four times a week while walking the course expends nearly 8,000 more calories a week than golf cart riders. That’s nine pounds over three months. (source: Golf Fitness Laboratory at Pitt Medical Center's Center for Sports Medicine)
• Burn More Calories. Golfers burn more calories when they walk and push their clubs (718) than when they ride in a cart (411). When they walk, they travel about 2.5 miles, compared to 0.5 miles when they ride. (source: Neil Wolkodoff, PhD, Director of Rose Center for Health and Sports Sciences)
• Improve Your Overall Health. Those who walk 36 holes a week will burn around 2,900 calories a week. Burning 2,500 calories a week improves your overall health by lowering your risk of heart disease, diabetes and cancer.
• Live Longer. A person may gain two hours of life for every one hour of regular, vigorous exercise, like brisk walking. (source: New England Journal of Medicine)

 

 

GOLF BAGS

 

What is Top-Lok Technology?

A patented bag-to-cart attachment system designed to securely lock a Bag Boy or Datrek bag onto a Bag Boy push cart, preventing the bag from twisting or turning, eliminating the need for cart straps.

 

Can I use my Top-Lok bag with other carts that don't have Top-Lok?

Yes, it can be used with other carts.

 

Is the Revolver Top replaceable?

No, the Revolver Top is not replaceable.

 

Where is my rain hood located?

The rain hood is located in the large garment pocket.

 

 

TRAVEL COVERS

What is Stain Guard Technology?

An internal stand bag protection system with uniquely designed high density foam padding to protect the stand mechanism while traveling.