Exchanges/Returns – Perceptive Golfing

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We have high standards for creating a good customer experience!

In the event that was not your experience, we would like to know the details of why you were not satisfied. 

I want to state again, we sincerely hope your experience was good, but if it was not, we want to know why, so that we can prevent this from  occurring again. 

No company is perfect, but we strive for you to walk away from the sale, with a perceived value.                                                                                                                               We offer the longest and most customer friendly Exchange & Return Policy in the industry.

If you are not satisfied, you may exchange or return it. Email to begin the process.

Your purchase must be in the original condition and packaging {including any parts, manuals, all packaging protection (Styrofoam, plastic, cardboard), etc} and could not have been used.

Every manufacturer varies in it's exchange or return policy.  

Within Perceptive Golfing, we allow you to exchange or return the product, but based on the product, the manufacturer may have different guidelines.

All manufacturers Exchange/Return Policies override that of Perceptive Golfing.


Golf Caddy Within 30 days
Golf Batteries & Accessories Within 30 days
Rangefinders/GPS, & Others Within 30 days



    Credit Cards: You will be refunded via the original card used to purchase

            Pay Pal: Your PayPal account will be credited the purchase amount





Bat-Caddy products that are purchased directly from Bat-Caddy by a Customer may be returned by Customer in accordance with Bat-Caddy's "Return Policy" in effect on the date of the invoice. Unused items in new condition and in original packaging only may be returned for full credit within 10 days of receipt of product, excluding shipping and handling charges. Customer is fully responsible for two way shipping cost of returned items. Please contact us at 1-888-669-6740 or with an order number and reason for the return before shipping the item back. All returns must have an assigned Return Authorization number (usually the original order number) clearly written on the outside label to be accepted. NOTE: products that have been purchased through one of our authorized independent dealers must be returned according to that dealer's respective return policy. This particular Authorized Dealer is Perceptive Golfing. Please contact them directly at 800-852-3144 or email them at An email is required with your Order Number, First & Last Name on the Order, and a Reason for the Exchange/Return to Perceptive Golfing to begin the process. Refunds can only be issued by that dealer, because Bat-Caddy has no original financial transaction for such purchases with the customer. Such returns must have a dealer RA authorization which has been communicated to Bat-Caddy before a return shipping is being initiated and accepted by Bat-Caddy. It is recommended that you insure the item before returning it. For returns after the initial return period and used caddies for up to 30 days after the original purchase date a restocking charge of 20-25% of the original purchase price (depending on condition), excl. shipping & handling charges applies. Customer is fully responsible to cover original and return shipping and insurance charges. Product must be returned in its original packaging, including Styrofoam cushioning to protect from transportation damage. Charges for the supply of replacement packaging will apply. Return acceptance after 30 days after the original purchase date are at Bat-Caddy's sole discretion and subject to depreciation fees assessed by Bat-Caddy's technical staff.



From time to time, Bat-Caddy may, in its sole discretion, exchange products or portions of a product. Any exchanges will be made in accordance with Bat-Caddy's exchange policies in effect on the date of